Key Account Manager

Are you based in or around the Glasgow area? Do you have experience in sales or account management?

Jewson, leading building materials distributor, is on the hunt for a Key Account Manager who's as passionate about great service as we are. 

The Key Account Manager will be responsible for managing relationships of our large key accounts.

Location: Jewson,127 Craighall Rd, Glasgow, G4 9TP (With 1 day of customer visits per week)

Hours : 8am - 5pm, Monday to Friday.

Job Purpose:
Own and grow a portfolio of large, strategic customers, delivering end-to-end accountability across new business, account management, service, quoting and order execution. Act as a trusted partner, ensuring customers receive proactive support, consistent service and commercially competitive solutions that drive profitable growth.

Key Responsibilities:

• Act as the primary point of contact for large customers, ensuring quick, reliable and consistent responses.
• Proactively manage customer expectations and ensure service commitments are clearly understood and delivered.
• Develop and execute structured account plans aligned to customer projects, pipeline and long-term opportunities.
• Build multi-level relationships across customer organisations to strengthen loyalty, retention and growth.
• Identify and convert new opportunities within existing and target accounts.
• Expand share-of-wallet across categories, projects and customer requirements.
• Conduct effective needs assessments and develop tailored solutions across product, pricing, logistics and service.
• Lead pricing discussions, quotations and commercial negotiations while protecting margin.
• Produce accurate, timely and commercially sound quotes aligned to customer requirements.
• Oversee order processing to ensure accuracy, availability and delivery alignment.
• Work closely with branch, supply chain and transport teams to deliver seamless service from quote to delivery.
• Maintain clear visibility of pipeline, customer demand and project timelines using CRM and data insight.

 Experience Required:

• Proven experience managing large or complex customer accounts and delivering revenue, margin and customer growth.
• Strong understanding of account management, account planning, pipeline management and share-of-wallet growth.
• Good commercial knowledge, including pricing, margin, agreements, quotations and customer profitability.
• Experience producing accurate, timely and commercially sound quotes aligned to customer requirements.
• Confident communicator and negotiator, able to influence customers and work effectively with internal teams.
• Strong organisational skills, with the ability to manage customer demand, project timelines, orders, service requirements and competing priorities.
• Strong problem-solving and analytical skills, using CRM, pipeline and customer data to identify priorities, risks and opportunities.
• Experience resolving service, operational or customer issues through collaboration across branch, supply chain, transport and sales teams.
• Strong attention to detail, with the ability to maintain high standards in quoting, order execution and customer commitments.
• Relevant sales, commercial or business qualification desirable, but not essential where equivalent experience can be demonstrated.
• Full UK Driving licence. 

What’s in it for you? 

• Company Car + Fuel Card.
• Retirement Savings Plan (Pension) – with Legal & General.
• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.  
• WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway.  

• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation).

• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover.

• Employee Discount.  

•  Refer a Friend scheme.  

• Wellbeing Centre via WorkPerks. 

Why STARK?  

We're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.    

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!   

What's next…  

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.   

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.   

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.